Join Our Trailblazing NeuroRecovery Team at TRYAbility!

At TRYAbility, we are more than just a physical therapy clinic; we are a beacon of innovation and inspiration for individuals facing neurological challenges. We are currently seeking a Front Office Coordinator who is deeply committed to advancing the field of neurorehabilitation and transforming lives through administrative support and fostering an environment that provides an excellent patient experience from start to finish.

Why TRYAbility?

• Pioneering Equipment. Our facility is equipped with the latest in robotic walking technology, LiteGates, and FES systems, ensuring our team has the best tools available to treat our patients.
• Work-Life Harmony. Enjoy flexible scheduling with no weekend hours, allowing you to balance professional growth and personal well-being. 
• Competitive Compensation and Benefits: Enjoy a robust compensation package, including a full suite of benefits, such as medical, dental, vision, PTO and 401(k).

Who You Are

A Communicator and Collaborator

• Foster trust and collaboration between the front office and clinical staff
• Maintain clear and consistent communication on schedules, authorizations, and priorities
• Build a supportive, team-centered culture where everyone feels valued

Knowledgeable With Clinic Operations

• Confidently navigate scheduling, verification, and payment processes
• Ensure compliance and documentation accuracy
• Drive efficiency and utilize best practices within the clinic

Organizational Skills and Follow-Through Action

• Help the Front Office Manager maintain front-office systems organized and audit-ready

Adaptable and Takes Initiative

• You stay flexible and proactive as priorities shift
• You anticipate and resolve issues before they grow

What You Will Do

Support Operational Processes

• Own the check-in/check-out process, including collecting copays verifying insurance
• Ensure accurate scheduling using our EMR, insurance verification, and authorizations before visits
• Maintain an organized front office area 

Collaborate and Communicate

• Support and execute administrative workflows in collaboration with Front Office Manager 
• Collaborate with our clinicians and support team to ensure exceptional patient care

Provide a Positive Patient Experience

• Welcome patients with warmth and professionalism - whether in person or by phone
• Maintain a welcoming, patient-centered atmosphere 
• Ensure all interactions reflect empathy, professionalism, and care 
• Promptly escalate patient issues to Front Office Manager 

Qualifications

• High School Diploma or GED, required
• Prior experience working in a medical office, therapy clinic, required
• Knowledge of scheduling, insurance verification, and payment collection processes, strongly preferred
• Strong interpersonal and communication skills
• Organized, detail-oriented, and adaptable to change